Metropolis Resort is currently accepting applications for our Hotel Front Desk position! Our Metropolis Resort Front Desk team forms the backbone of our Hotel Operation. The Front Desk position requires individuals with legendary customer service, attention to detail, and ability to multitask.
The daily outlook for a Hotel Front Desk member changes based on the level of business for that day. One of the benefits of this position is that no two days are the same! During downtime, our Front Desk Staff are entrusted to help maintain cleanliness of the Hotel Front Desk, public areas, retail area and the Resort, as well as other duties assigned by Management. Front Desk members will be required to run point-of-sale systems, property management systems and handle cash & credit card transactions. In addition, Hotel Front Desk members may be required to help in Housekeeping, Banquet, and Restaurant departments as needed. During peak business hours, Front Desk members will be processing check-in and check-out transactions as well as handling phone reservations and questions.
Duties within Metropolis Resort for a Hotel Front Desk member may include but are not limited to:
- Cash Handling
- Answering phones
- Taking reservations, via phone or in-person
- Programming room keys
- Wake-up calls
- Assisting guests with Check-in and Check-out procedures
- Communicating guests needs to other departments
- Banquet and event room set up
- Snow removal / lawn care
- Completing any special projects given by the manager on duty
- Following the opening and closing lists for each area
- Cross training in other departments and areas
The ideal candidate for this position is an outgoing individual who enjoys working with people of all ages. Ideal candidates should also possess the ability to problem solve, and exhibit excellent conflict resolution skills. Candidates should also feel comfortable in delivery and enforcement of safety rules, regulations and cash handling.
This position has outstanding opportunity for advancement and leadership roles.
This position has flexible hours, full and part time opportunities available; making it a great position for those looking for flexible schedules and time off!
If you enjoy fast-paced environments, and are interested in opportunities to grow within a company quickly, Metropolis Resort is the place for you!
(if you already have a resume on Indeed)